Return and Replace Policy

    At Heritage Harvest, we strive to provide you with the finest products. However, we understand that sometimes you may need to return or replace an item. Please read our Return and Replace Policy below:

    Return Policy:

    We are committed to providing high-quality, freshly made food products. Due to the nature of our offerings, we follow a strict No Refund Policy. All sales on our e-commerce website are final.

    All Purchases Are Final:

    Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before finalizing. As our products are time-sensitive and made to order, we cannot accept returns, exchanges, or offer refunds once the order is processed.

    Refund Eligibility:

    • Damaged or Defective Items:If you receive a damaged or defective item, please contact us within 3 days of delivery. We will replace the item with a new one, free of charge.
    • Incorrect Item:If you receive an incorrect item, please contact us within 3 days of delivery. We will replace the item with the correct one, free of charge.

    Procedure for Return/Replace:

    • Contact Us: Email us at heritageharvestmadu@gmail.com.with your order number, reason for return/replace, and a clear photo of the item.
    • Return Shipping: You will need to ship the item back to us. Please use a trackable shipping method and keep the receipt.
    • Refund/Replace: Once we receive the item, we will process your refund or replace the item within 5-7 business days.